Frequently Asked Questions

Store Reopening

Store Reopening FAQ


Please see below list of frequently asked questions related to the reopening of our stores.

Customers can check the status of their local stores by visiting one of the following pages:

  • DICKS.com/COVID-19updates
  • GolfGalaxy.com/COVID-19updates
  • FieldandStreamShop.com/COVID-19udpates

 

Store lists are updated daily. Customers can also check the status of their local store by visiting their local store’s details page. 


Yes, maintaining six feet of physical distance will be encouraged throughout the store. Social distancing signs and markers will line the floor in high-traffic areas to display appropriate distancing. 


Our teammates will adhere to social distancing recommendations and remain six feet from customers during interactions. Teammates will be required to follow CDC recommendations for wearing face masks. Additionally, our teammates are required to wear gloves for cleaning and sanitation duties, conducting wellness screenings and will wear gloves at all times in locations where required by law. 


Store hours for most DICK’S Sporting Goods locations that are open to public access are:

  • Monday-Saturday: 9AM-9PM
  • Sunday: 10AM-7PM

Curbside Contactless Pickup is also available during store hours. Please check your local store’s details page for more information. 


Store Hours for most Golf Galaxy locations that are open to public access are:

  • Monday-Friday: 10AM-8PM
  • Saturday: 9AM-7PM
  • Sunday: 10AM-5PM

Curbside Contactless Pickup is also available during store hours. Please check your local store’s details page for more information.


Store Hours for most Field & Stream locations that are open to public access:

  • Monday-Saturday: 9AM-9PM
  • Sunday: 10AM-7PM

Curbside Contactless Pickup is not available at Field & Stream. Customers are encouraged to shop DICKS.com for access to Curbside Contactless Pickup. Please check your local store’s details page for more information.


At-risk shopping hours are available in locations where it is required by law.  

The health and safety of DICK'S Sporting Goods teammates and customers is our top priority. We are taking the following preventative measures are being taken to keep our stores clean and safe:

  • New social distancing protocols
  • Designating one-way aisles in some locations
  • Installing sneeze guards at checkouts 
  • Cleaning checkout areas after each transaction
  • Sanitizing carts and baskets
  • Requiring teammates to wear face coverings
  • Requiring teammates to wear gloves or sanitize their hands regularly
  • Conducting wellness checks of all teammates at the start of their shifts
  • Continuing to offer Curbside Contactless Pickup for customers who prefer a contactless shopping experience 


Yes. To provide additional flexibility for customers, we have modified our return policy to extend the number of days customers have to make a return from 60 days to 90 days. This applies to in-store and online purchases.


Customers can also elect to make returns through our Curbside Contactless Pickup option on purchases that were made with a debit or credit card.


Please visit our Returns and Exchanges page for more information.

In-store services are available at most DICK’S Sporting Goods locations. Departments that do product demos or perform services are required to sanitize all equipment after use and before giving it to the customer, including but not limited to bikes, golf and fitness equipment. Golf hitting bays and HitTrax-powered batting cages are open in DICK’S stores where these experiential features are available.


At Golf Galaxy, our golf lessons, fittings and hitting bays are open in most locations. All teammates and customers are required to follow steps related to sanitation and social distancing when participating in these services. All hitting and lesson bays will be supplied with wipes, sanitizer and disinfectant sprays.


In the majority of our stores, all areas of the store are now open, including fitting rooms, which are being cleaned and sanitized multiple times a day.  Please note that select locations continue to follow local mandates which prohibit their use at this time. If you have questions about fitting room availability, please contact your local store.


Until further notice, DICK’S Sporting Goods, Golf Galaxy and Field & Stream stores will stop handling guest-supplied reusable bags out of an abundance of caution. Our teammates are bagging items in a paper or plastic bag, and we’re waiving any local bag fees. If a guest brings in a reusable bag, they can choose to bag their items themselves.

We sell a variety of non-medical grade gloves, face masks and face coverings such as BUFFs and bandanas. Please visit DICKS.com for availability.  

If local jurisdiction requires specific metering/limiting occupancy, we will limit total occupancy as required.

While we encourage the use of ApplePay or Credit/Debit transactions, we will continue to dedicate specific register(s) for cash-only transactions. 

How It Works

Curbside hours are Monday–Saturday, 9AM–9PM, Sunday, 10AM–7PM.

1

Buy Online

Go to the product details page, set
your store and select "Curbside
Contactless Pickup"

2

Look for the Email and
Drive to Your Store

We’ll let you know when your order is
ready, then drive to the store and pull
up to the main entrance curb.

3

Check In & Stay In
Your Vehicle

Tap the "CHECK IN" button when you
arrive and the teammate will deliver
your order to your vehicle's backseat
or trunk. You may also call your store and dial "0".

Common Pickup Questions

You can see if a product is available for curbside pickup on the product page. Once you have set your store and selected the product options (ex: size and color), the page will display if the item is available to pick up at your store. This is shown directly above the “Add to Cart” button. If you want to see if your product is available to pick up in a different store, click the “Change Store” link.


Some products are not eligible for curbside pickup, including firearms and ammunition.


Your product will typically be ready for pick up within one hour of placing your order. However, orders placed within one hour prior to store closing (7:00PM) or after store hours will be ready the next day.

Check your junk, spam, or promotions folder to make sure it isn’t there. If you still cannot locate a “Ready for Pick Up” email, please contact our Customer Service team at 1-877-846-9997 or live chat with a Customer Service teammate.

We will charge your account upon order pick up. You may see an authorization hold for the amount of the purchase before pick up. If the order is never picked up, you will see the hold drop off in accordance with your financial institution.

You have four days from order placement to pick up your curbside order. Customers who select text updates at checkout on an order will have the ability to request orders to be held for an additional 4 days.

The person whose information is on the order must pick up the order and have a valid ID.

This button will be in your “Ready for Pickup” email. When you have arrived at your store, press this “CHECK IN” button to let a store teammate know when you are outside the store. Please stay in your vehicle and the teammate will then bring your order out to your trunk or backseat.

To receive text messages, you must have signed up for them at checkout for each purchase you make. When your order is ready, you will receive a text message with a link. When you have arrived at your store, follow the instructions in the text message and press the link to notify the store teammate know that you are outside the store. Please stay in your vehicle and the teammate will then bring your order out to your trunk or backseat.

This number can be found in your “Ready for Pickup” email or on the Find A Store page. When you have arrived at your store, dial the number on your phone and press “0” to let a store teammate know that you are outside the store. Please stay in your vehicle and the teammate will then bring your order out to your trunk or backseat.

No. The receipt will be packed with your item. You will not need to physically interact with our store teammates. However, if you ordered a bike, you will need to have filled out our online Bike Pick-up Checklist.

We will cancel orders that are not picked up within four days. You will not be charged for the order.


You may see an authorization hold on your account in the amount of the purchase, but this will drop off in accordance with your financial institution upon cancellation.


If the hold does not drop off as stated above, please ask for help from Live Chat or contact customer service.

Please see our our Bike Pick-up Checklist for detailed information.


Curbside Cancellations

Within 30 minutes of placing your order, you may cancel by clicking the "Cancel My Order" button below.

After 30 minutes you can no longer cancel the order.

Curbside Returns

You may return your items via contactless curbside return at select DICK’S Sporting Goods locations. At this time, we can only accept curbside returns for purchases that were made with a credit card or debit card. No cash or gift card returns allowed at curbside, go to return details for more information.


  1. Please place the items you are returning in the trunk of your vehicle.
  2. Keep your receipt or order number with you.
  3. After arriving at the store, call the store phone number (Find A Store) and dial “0” to speak to a store teammate.
  4. Please read your receipt or order number to the store teammate and we will come to your vehicle.
  5. In order to have a contactless experience, please stay in your vehicle. We will pick up your item from your trunk.
  6. When the return is complete, we will be happy to provide an e-receipt for your convenience.



Modified Returns Policy – COVID-19: Due to our store closures and the disruption caused by COVID-19’s impact, DICK’S Sporting Goods will extend our return policy from 60 days to an extended 90 days from the date of purchase to allow flexibility for our customers in returning. This applies to in store and online purchases. For more information on our return policy, see FAQs section.

Delivery

Shipping Items

DICK'S Sporting Goods is still shipping goods to our athletes’ homes. Longer shipping times and delays may be experienced according to item ordered and the location in which it’s being shipped to. If you have questions about an item you’ve ordered please reference our Shipping Information and FAQs page.


Note: Due to social distancing efforts and in order to protect both our athletes and those serving them, we are currently not doing Room-of-Choice Delivery or Room-of-Choice & Assembly for large items.

Order Tracking

All you need to track your order is your ZIP/postal code and your order number.

Shipping Cancellations

Modified Cancellation Policy - COVID-19: Due to the disruption caused by the COVID-19 impact, DICK’S Sporting Goods will attempt to honor order cancellation requests for any online orders which have not yet shipped to allow flexibility for our customers.


Please note that once an order has been processed for shipping, it cannot be canceled.

Shipping Returns

If you would like to return a shipment through the mail, please follow the steps “In the Mail” on the page Returns and Exchanges.


If you would like to return a shipment to a store, see the “Curbside Return” information above under “Curbside Contactless Pickup.”

Customer Service

We are here to help you

Call our customer service at 1-877-846-9997.

Or go to our live chat for online assistance.