• Returns with an original sale receipt or pack slip will receive a refund based on the initial form of payment.
• Returns without an original sales receipt or pack slip must be returned using a valid ID and will receive a store credit for the lowest selling price. Information from the ID will be held in a company-wide database of customer return activity. For items excluded from returns, the manufacturer's contact information may be provided upon request.
• Returns with a gift receipt will be offered a gift card or even exchange.
• Returns where a Scorecard Reward or coupon was redeemed will result in an adjusted refund amount.
• Items requiring repairs should be returned to the manufacturer or an authorized service center.
• The following identification is accepted for returns: U.S. or Canadian Driver’s License, U.S. State ID, U.S. Military ID or U.S. Passport.

DICK’S Sporting Goods, Calia, Golf Galaxy and Field & Stream reserve the right to limit returns or exchanges regardless of receipt.

We are committed to the accuracy of our scanner pricing system. If a customer is charged a higher price at point of sale for an item that is advertised by us, or displayed in-store at a lower price, the lower price will be honored.

• The following items cannot be returned: Firearms, Ammunition, Hunting Bows, Crossbows, Gun Powders, Primers, Rifles/Muzzleloaders, Items Requiring Gasoline or Fuel, Used Bikes, Airbeds, Custom and Special Order Items, Autographed Collectibles and Memorabilia and Gift Cards.
• The following items cannot be returned if the package is opened or the factory seal is broken: Baseball/Softball Bats, Football Helmets, Air Beds, Electronic Scooters and Bikes, Face Coverings, Ice Rinks and Portable Lavatories.
• Bikes cannot typically be returned. There is a 24-hour bike-sizing/color verification grace period that allows our Athletes additional time to inspect and verify the size and color of the bike. The 24-hour Size/Color Inspection Verification Return Policy is limited to inspecting the bike for size verification and color only - bikes that are used during the 24-hour window or bikes that do not have all original labels and tags cannot be returned. Under the 24-Hour Size/Color Inspection Verification Return Policy:
  • Unused bikes purchased and assembled in-store may be eligible for return up to 24 hours after purchase
  • Unused bikes purchased via Curbside Pick Up or Buy Online, Pickup In-Store Pickup programs and assembled in-store may be eligible for return up to 24 hours after pickup
  • Unused bikes that are shipped to home and assembled in-store may be eligible for return up to 24 hours after pickup
  • Unused bikes that are shipped to home and not assembled and still in the box may be eligible for return up to 24 hours after delivery.
• There is a 30 day return policy on all opened Hyperice and Theragun products, excluding refurbished products.
• There is a 24-hour return policy on all Yeezy Shoes that are purchased in-store. All online Yeezy Shoe sales are final, no returns or exchanges will be accepted.
• Pre-owned items, demo items, refurbished items and Nike Adapt Shoes may be exchanged in the same conditions they were sold within seven (7) days of purchase with original sales receipt. All exchanges are subject to approval.
• Electronics must be returned in the original packaging along with all accompanying manuals, parts and accessories.
• Certain returns will be handled under the manufacturer’s warranty or return policy.

Cancellation Policy

How do I return my In-Store or Online purchase at a store?

In support of the nation’s efforts to stop the spread of COVID-19, some DICK’S Sporting Goods locations may be temporarily closed. You may return your items in-store or via contactless curbside return at select DICK'S Sporting Goods locations with a receipt or order number. At this time, we can only accept curbside returns for purchases that were made with a debit or credit card (no cash or gift cards).

Please place the items you are returning in the trunk of your vehicle.

Keep your receipt or order number with you.

After arriving to store, call the store phone number and dial “0” to speak to a store representative.

Please read to us your receipt or order number, and we will come to your vehicle.

In order to have a contactless experience, please stay in your vehicle. We will pick up your item from your trunk.

When the return is complete, we will be happy to provide an e-receipt for your convenience.

In-Store. Return your online purchase to any open DICK'S Sporting Goods location, nationwide, with proof of purchase. Select In-Store Return and enter your confirmation number and billing zip code for proof of purchase barcode. You can also use your order confirmation email as proof of purchase for an in-store return.

In support of the nation’s efforts to stop the spread of COVID-19, some DICK’S Sporting Goods locations may be temporarily closed. For urgent returns, you may return your items via contactless curbside return at select DICK'S Sporting Goods locations with a receipt or order number. At this time, we can only accept curbside returns for purchases that were made with a debit or credit card (no cash or gift cards).

How do I return my in-store purchase?

Items you purchase in-store can be returned at any open DICK’S Sporting Goods location or via contactless curbside return. Just bring your original receipt or order confirmation email for in-store pickup, as well as the credit card or gift card used to purchase. If you no longer have your receipt, contact our Customer Service team by phone at 1-877-846-9997 or chat now to have a copy of your receipt sent to you, if available.

Returns without an original sales receipt will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a companywide database of customer return activity. At this time, in-store purchases cannot be returned by mail.