SHIPPING INFORMATION AND FAQS
Where Does DICK'S Sporting Goods Ship?
- The 48 continental states
- Alaska and Hawaii are eligible only for Expedited shipping
- APO/FPO addresses are eligible for package delivery by the US Postal Service
When Will My Order Ship?
Your Estimated Delivery Date will be given during checkout and is based on the products selected, shipping address, and shipping method. This timeframe includes both processing time and the time your item is in transit. Business days are Monday to Friday and do not include federal holidays within the United States.
What Shipping Methods Are Available?
DICK'S Sporting Goods offers many fast and convenient ways to get you your items purchased online including small-item shipping methods, large-item shipping methods, in-store pick up and gift cards. Shipping costs are non-refundable.
Small Item Shipping Methods and Transit Time:
Small items include products like apparel and footwear. Three shipping methods are available:
- Standard shipping, 2-5 business days
- Expedited shipping, 2 business days
- Express shipping, 1 business day
Please Note: Your order must be received prior to 2:00 p.m. EST, or it will not be processed until the next business day. Expedited shipping is available for select products. You can view complete shipping options for your product in your shopping cart. The estimated delivery date for your order will be provided on the order review page prior to completing the order.
Large Item Shipping Methods:
Large items exceeding a certain weight limit, like treadmills, gun safes and basketball hoops cannot be sent by traditional package delivery and must be shipped via a large-item carrier.
Large-item shipping methods may include:
- Curbside Delivery Your item will be delivered curbside at your address. Drivers do not assist in the assembly of your product, and if you select this method, we recommend you have someone to help you bring your item indoors.
- Threshold Delivery Your item will be delivered just over the first threshold of address. If stairs are required to access this threshold, you should select Room-Of-Choice delivery.
- Room-of-Choice Delivery Your item will be delivered into the room of your choice, including one flight of stairs up or down.
- Room-of-Choice Delivery & Assembly Your item will be delivered into the room of your choice, including one flight of stairs up or down. Your item will then be unpacked and fully assembled. All packaging will be removed after the assembly is complete. In some cases delivery and assembly will be scheduled for different times by the carrier.
- Buy Online Pick-up Later This option is available for an assortment of large items and helps you save on shipping costs! Shipping is free with no minimum purchase. Exceptions may apply.
After the carrier receives your order, they will contact you to schedule a delivery time. Typically, carriers require a minimum four-hour window for delivery. An adult older than age 18 must be present and available to sign for the delivery.
Shipping costs are determined by item's size and weight, selected shipping method, and your delivery address.
We are now offering a dedicated line to Athletes who purchase a large or heavy item. If you have any questions regarding your order please call (866) 869-7255 to speak to one of our LTL Ambassadors.
How Can I Track My Shipment?
You can view the status of your shipment by visiting our Track Your Order page or by using the communication received via email. Please note, it may take up to 48 hours for a carrier to scan your order into the tracking system.
What If I Never Received My Order?
If your order is past the estimated delivery date and has not arrived, we recommend tracking your order here to find the most updated scan of your package.
If your order was marked as delivered but did not arrive, we recommend waiting 48 hours from the delivered notification before contacting customer service. Please also check side entrances, with neighbors, or in bushes to see if your package was misplaced.
Can I change my shipping information?
Our teams work very hard to begin processing orders as soon as they are placed. Because of this we are not able to change shipping information such as addresses, payment, and shipping methods.
Why was my order shipped in multiple packages?
Often times orders with multiple items arrive in multiple packages due to availability at our fulfillment locations. This will be notated in your tracking communications and you will receive separate tracking emails for these packages.
Can I ship My item as a gift?
Yes! In the top left of your cart you can select that this order is a gift. At this time we do not offer gift wrapping.